SCC
Singapore Cricket ClubMember Portal
JT
J. Tan
Member #4821
WiBiz Member Experience Layer  ·  Prototype v2.2  ·  resolves all five audit findings, now with Club Chats and the Club Concierge  ·  see the audit map  ·  open the Staff Console
Good afternoon

Welcome back, James

Your next booking
🎾
Tennis · Court 2Tomorrow, 6:00 PM - 7:00 PM
RefSCC-TN-7741
Quick book or request

Club Announcements

3 new
Facility Booking

Reserve a facility

Every slot now carries an explicit status and a confirmation step. Select an open slot to review the rules before you commit.

Tennis

Booking window: 7 days ahead
Open
Reserved
Members only / restricted
Maintenance
Your booking
Club Chats

Section, team and match chats

Club-run rooms replace the WhatsApp groups. Membership is opt-in, posting rights follow your club role, every room is mirrored to the responsible department, and match rooms retire themselves after the final whistle.

Your chat roles Football 3rds · Captain Football Section · Member Tennis Section · Member
Communications Centre

Your messages

Booking confirmations, reminders, statements and club notices in one place. Set how and when you are notified.

Inbox

0

Reminder preferences

Choose what reaches you, and when.
Reservation History

My reservations

A full audit trail of every booking, with reference numbers, player names, status and cancellation windows.

Guest Access

Guest passes

Send a guest a QR gate pass straight to their mobile. No app to install, nothing to print - it arrives on WhatsApp and is scanned at the gate.

1
Select
2
Review
3
Confirm
Facility
Date
Time
Required for this facility under club rules.
⚠ Before you confirm
    Facility
    Date & time
    Party size
    Player name
    Cancellation window
    ✉
    Confirmation will be sent to james.tan@email.com and your in-portal inbox.
    ✓

    Booking confirmed

    Booking reference SCC-TN-0000
    ✓ Email sent ✓ In-portal inbox ✓ Reminder 24h before
    The audit + the meeting of 6 July

    Asked for, delivered

    3.1
    Booking grid ambiguity
    Slots encoded by colour only; blank cells did not open a dialog.
    Every slot labelled (open / reserved / restricted / maintenance) with tooltips and a working select flow, and multi-court facilities show every court side by side for a chosen day, on desktop and mobile.
    3.2
    No booking confirmation layer
    No review of rules, required fields or cancellation policy before commit.
    Three-step flow: select → review (rules, fields, cancellation, recipient) → confirm.
    3.3
    Pickleball navigation dead-end
    Nav entry rendered "No area found for this activity."
    Pickleball restored as a live, bookable facility (see Book a Facility).
    3.4
    Communications layer absent
    No inbox, confirmations, reminders or announcements.
    Full Communications Centre: inbox, confirmations with references, opt-in reminders, club notices.
    3.5
    Reservation history and auditability
    Reservation summary depth unclear; no references or self-cancel.
    My Reservations: reference, facility, players, status, cancellation deadline and a cancel action.
    From the meeting of 6 July
    M1
    202 WhatsApp groups, none of them the club's
    Fragmented groups, no record, no permissions, all admin on staff.
    Club Chats: role-based section, team and match rooms, opt-in membership, mirrored to the department, self-archiving after the event.
    M2
    Captain-run matches
    Availability chased by hand across phone lists; the sports department in the middle.
    Match rooms with one-tap RSVP, capacity, standby lists, nudges to non-responders and a locked team sheet - zero staff involvement.
    M3
    Post-match bill chasing
    Shared F&B bills split by memory and settled through staff.
    The captain's charge sheet: chit-anchored, split equally among ticked attendees, routed straight to Finance. See it land in the Staff Console.
    M4
    Club-to-member announcements
    Notices pass through a multi-stage subcommittee and GC approval chain before they reach a member, with no purchase-based targeting.
    The Broadcast Studio (Staff Console): draft, submit for approval, publish once approved, with audience size and purchase-based segment shown before it sends. Built to send less, better-targeted, not more.
    M5
    Guests and entry
    The signing book alone; no record of who is in, hosted by whom.
    Time-limited QR passes to the guest's mobile, scanned at the desk with entry windows enforced, host notified, arrival logged. The book stays for those who prefer it.
    M6
    No voice jail, no lost human touch
    Automation must never put a machine between a member and the club.
    The Club Concierge answers from live club data and books in one tap, with a clear path to a person every time; the front desk books and registers for any member who prefers people.
    Guest pass

    Send a guest pass

    Guest passes attach to an upcoming reservation.
    The pass is delivered on WhatsApp, with SMS as fallback.
    ⚠ Guest rules
    • Pass is valid only for the booking date and time shown
    • Guest must be accompanied by the host member
    • Scanned once at the gate; re-entry via the front desk
    ✓ Delivered via WhatsApp ✓ Single-scan QR ✓ Copy to member inbox
    Captain action

    Raise a charge sheet

    1
    Chit
    2
    Split
    3
    To Finance
    Match
    As signed at the outlet. Finance matches it to the till record.
    ⚖ Equal split
    • Everyone ticked shares the chit equally
    • Untick anyone who left early or did not join
    • Finance itemises to each member's next statement
    12 attendees, split equally$34.37 each
    ✓

    With Finance. Not with the Sports Department.

    Charge sheet SCC-CS-0000
    SINGAPORE CRICKET CLUB · CHARGE SHEET
    Match-
    Outlet / chit-
    Total-
    Split-
    Raised byJ. Tan (Captain) · #4821
    Itemised member list attached · posts to each member's statement
    ✓ In the Finance queue ✓ Copy in your inbox ✓ Logged on the match record
    SCC
    Club ConciergeALWAYS ON · ANSWERS FROM LIVE CLUB DATA
    Answers come from the club's live status and knowledge base. A person takes over whenever needed - never a phone tree.