Your June 2026 audit was clear: the right functions are in place, but the member sees implied design rather than stated information. Five issues create friction and push members back to the front desk.
Slots are encoded by colour alone. Members cannot tell open from unavailable, and blank cells do not always open a booking.
Bookings commit with no review of rules, required fields, cancellation policy or who receives the confirmation.
No inbox, no confirmations, no reminders, no club announcements. Communication defaults to ad hoc email and the front desk.
Pickleball appears in the menu but renders "no area found," prompting members to doubt the rest of the portal.
No reference numbers, no clear status, no self-service cancellation. Every dispute returns to staff.
You have invested in a core platform. We do not ask you to tear it out. We add a dedicated experience and communication layer that sits above whichever backend you ultimately keep or replace, unifies how every section communicates with its members, and gives your staff a single place to work from. We deliver it in phases so value arrives early.
The layer integrates with whichever core platform you keep or replace. No rip-and-replace, no disruption to what already works, no lock-in to that decision.
Cricket, tennis, squash, lawn bowls, pickleball, gym and more, brought into one communication and booking flow instead of scattered apps and separate chat groups.
A single console for outstanding enquiries and response times removes the manual coordination that slows staff down. Happier staff, faster answers, a better member experience.
Begin with the highest-impact fixes; the rest follows once scope is confirmed. The first visible improvement is measured in weeks, with no member app to download.
Each workstream answers a finding from your own audit. Together they turn an implied portal into an explicit one.
Explicit slot states with labels and tooltips, and a three-step flow: select, review the rules and cancellation policy, then confirm.
Member inbox across WhatsApp, web and email, booking confirmations with reference numbers, opt-in reminders (24h and 1h), statement notices and a club announcement feed. Behind it, a staff console that routes every enquiry to the right section and shows what is outstanding and how fast it is answered.
Every menu item audited against live functionality. Nothing leads to a dead-end. Pickleball restored as a bookable facility.
Full history with reference numbers, player names, status, cancellation deadlines and a self-service cancel action.
The sports department alone administers 202 WhatsApp groups. Nothing in them is on the club's record, permissions do not exist, and every match, list and bill lands back on staff. Social chatter can stay on WhatsApp; anything that engages the club moves into rooms the club runs.
Bookings, dining and facilities keep working as they do today. The layer improves the experience on top and writes back to your core system, which remains the source of record.
Section, team and match rooms with opt-in membership and role-based rights. Captains create matches, squads reply once, standby lists fill themselves.
One place to ask, one queue that routes to the right department, with response times on record. Not one staff member's personal phone.
Notices targeted by section, team or opt-in list, delivered to the member's pocket with read receipts. Not a poster by the washroom.
Rooms scoped to a section, a team or a single match. Posting rights follow club roles (convener, captain, member). Every room is mirrored to its department, so there is a record instead of a screenshot war. Match rooms retire themselves at the final whistle and stay searchable.
A captain posts a match; the squad gets a one-tap In or Out on WhatsApp. Capacity, standby and no-reply lists manage themselves, and the captain nudges stragglers without touching a phone list. The sports department administers none of it.
After the match, the captain enters the chit number, ticks who shared it, and the split goes to Finance for posting to member statements. The sports department is out of the loop entirely.
The Green Room, Dining and Billiards & Snooker are not an instant hold. A member's request is reviewed by a named F&B owner and lands directly in that team's own workbench, alongside the phone and email bookings that make up most of their real volume.
Members feel the front of the system. Staff and committee get the back of it: one role-based console where each department signs in to only its own tools, from a desk or a phone.
Adoption, response times, bookings and workload at a glance, drawn live from the system. No hand-compiled reports before a GC meeting.
Open this tab live → Broadcast studioDraft, submit for approval, publish. Purchase-based targeting shown and explained before anyone sends, with a frequency guide so members are not over-messaged.
Open this tab live → Front deskExpected guests with entry windows, one-tap pass scanning on an inexpensive handset, and assisted booking or guest registration for members who prefer the desk or the book.
Open this tab live → Sports deskGround staff post pitch status from a phone at the pitch; every affected match room is told in seconds. Mirrored rooms give the department the record without the admin.
Open this tab live → BanquetingNewStaff search for a member without leaving the screen, get a real warning before a venue double-books, build from a reusable menu, and can now cancel a confirmed booking. Fixes every gap the team raised against the current system.
Open this tab live → FinanceNewCharge sheets carry nine mandatory fields, a section spending cap that blocks posting until corrected, and a full audit trail. Enquiries about statements route here and nowhere else.
Open this tab live →Front desk cannot see finance. Ground staff see status tools only. The committee sees numbers, not private messages. Access follows the role, and the log proves it.
The same layer that resolves the audit carries the full toolkit of a modern member organisation. Each capability below is activated as scope requires, in phases, on the same foundation.
WhatsApp, web chat and email in one thread per member, replacing scattered apps and section-by-section chat groups.
Intelligent, 24/7 answers to member enquiries, drawing on a knowledge base each section maintains for its own rules and programmes.
Every enquiry routed automatically to the right section, tracked to resolution, with nothing left unanswered in a forgotten inbox.
Members send guests a QR gate pass on WhatsApp. No app, no printout, scanned at the gate, logged against the booking.
Outstanding enquiries, response times, booking trends and bottlenecks in one view, so staff manage the club rather than chase messages.
Every conversation, booking and request captured against the member, PDPA-compliant, and portable to whichever core system the club runs next.
Section, team and match rooms, opt-in, role-gated, mirrored to the department, and self-retiring after the event. The WhatsApp sprawl, retired.
Match creation, one-tap availability, standby lists and after-match bill splits routed straight to Finance, with zero sports department hours.
Ticketed events with per-member limits and fair ballots, non-ticketed sign-ups, section membership applications with a pre-screened approval queue.
Walk the member side: book a court in three steps, open the Club Chats, reply to a match with one tap, then raise the after-match charge sheet as the captain. Then open the staff console and watch that same charge sheet land in the Finance queue for review against controls, scan a guest pass at the front desk, and send a targeted notice through broadcast approval. These are the real screens each team would use, working end to end on synthetic data.
We start with a short, paid discovery that confirms exactly what is possible and locks a fixed-price build. Value arrives in phases, never in one large leap of faith.
Structured conversations with the department heads and all 14 sections, using pre-filled questionnaires so nobody starts from a blank page. Scope locked in writing. In parallel, the club requests interface documentation from its incumbent vendor.
Nothing is built before the scope is signedClub Chats rolled out section by section (football first), the communications centre, broadcast studio, guest QR passes, events and registrations, and the staff console. This entire phase runs with zero dependency on the current vendor.
Charge-sheet posting into the club's accounting, member-data sync with a single login, and booking write-back so your core system remains the source of record.
Scoped and priced only once the vendor's interfaces are confirmedSection-run portals and sites brought under the club's roof, reskinned rather than rebuilt, at each section's own pace. On the roadmap, not in today's scope.
Hosting, a PDPA-compliant message log, monthly usage reporting and continuous support. The experience layer is maintained, not abandoned at launch.
One setup fee, one monthly subscription, both fixed before anything begins. The deep integrations are priced separately once the incumbent vendor's interfaces are confirmed, so there is never an open-ended commitment.
We do not sell software access. We deliver a working member experience and stay accountable for it, phase by phase, with proof of completion.
PDPA-compliant logging, a full audit trail, role-aware access and data you own. Built to satisfy a committee, not just a user.
The layer supplements your existing portal. Members keep what they know and gain clarity, communication and self-service on top.
The first improvement lands in weeks. No member app, no member training, no quarter-long rollout before anyone sees a benefit.
The same platform runs member, event and concierge operations for private clubs and for bank-run golf and leisure programmes spanning thousands of courses across multiple countries. Named references are provided privately on request.
Walk the live demo with the committee. When you are ready, a short discovery confirms the scope and a fixed price, and the first members feel the difference within weeks.
Open the live prototype →